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FAQs

How do I track my order?

To track your order, go to the order tracking page. Enter your order number (which starts with a w) and click on "check status".

How do I cancel or modify my order?

Unfortunately, most of the time, once your order has been placed we are unable to change any details or cancel your order. If you made a mistake, please contact us (support@sparksflycandle.com) with your order number as soon as possible. If your order has already shipped, we can arrange to return your order once it has shipped or try to amend the delivery address with the courier.

What if I have not received my order?

If you have not received your order, please contact us at support@sparksflycandle.com with your order number. 

What if I receive my order and it's damaged/defective or not what I ordered?

We are a very small business, and all of our orders are handmade and hand-packed for shipping. We take pride in presenting you with high-quality candles and wax melts. If you are not completely satisfied with your order, please contact us at support@sparksflycandle.com with your order number and we will make things right. 

How do I make a return?

To make a return and get a refund, please contact us at support@sparksflycandle.com

 What forms of payment does Sparks Fly Candle Company accept?

We accept the following payment methods:

  • PayPal
  • Credit or debit card (Visa, MasterCard, Maestro, AMEX)

Does Sparks Fly Candle Company offer promotions or discount codes?

Subscribe to our newsletter to hear about all our latest offers! As a thank you for subscribing, we will send you a 10% off code to use on your first order.

You can subscribe on the bottom of our homepage!

How do I use my promo code?

To use a promotional code, enter it in the Promo Code box on the bag page and click "apply".

What are the delivery costs? 

We offer FREE shipping for orders $35 or more! Just use code SPARKS at checkout!

Delivery cost is based on the amount of candles and where you live. Our candles are sent with priority one or three day shipping.

What countries do you deliver to?

At this moment, we deliver to the United States and Canada. 

In a different country, but want your own sassy candle?

Email support@sparksflycandle.com and we can see if we can set up delivery to you!

we are also able to ship internationally via our Etsy page 

https://www.etsy.com/shop/SparksFlyCandle

Are Sparks Fly Candles safe to use?

Yes, you can be reassured that numerous independent and authenticated studies have confirmed that candles are safe to use when burned following manufacturer instructions. We offer safety guidelines on the bottom of our candles and on our Candle Care page.

How does Sparks Fly Candle Company ensure safety?

We have done and continue to extensively research to ensure our products are safety compliant in all markets where our products are sold. Numerous independent and authenticated studies have confirmed that candles are safe to use when burned following manufacturer instructions. We offer safety guidelines on the bottom of our candles and on our Candle Care page.

How do I use a wax melt?

Our wax melts should be used in a melt warmer. Just place the melt or a piece of it in the top of the warmer. If you are using a conventional warmer, you will need to place an unscented tea light in the bottom of the warmer. If it is an electric warmer, simply plug it in and turn on.

How can I avoid my jar from blackening?

To avoid soot deposits on your candle, trim the wick of your candle before each new use (using a wick trimmer). If there is soot on the glass of your candle, you can clean it with damp paper towels. Visit our Candle Care page for more details.

How can I reduce flame size?

For wooden wicked candles, extinguish your candle, wait until it has cooled down and the wax is completely solidified. Using your fingertips, break off the top of the wick gently.

Why is there wax leftover in my jar?

For safety reasons, our candles will self-extinguish at the end of the candle, with some wax remaining, usually around 1 cm. This is to prevent the glass base of the candle overheating.

How do I reuse my jar?

If you wish, you can reuse your jar once it is empty. It can be used for a variety of reasons, but should not be used as a candle again, or for storing any food items. Carefully pour very hot water into your jar until the leftover wax has melted. Then pour out & wash. DO NOT MICROWAVE. Remove the metal wick base and clean the jar with soap and water until the wax has been completely removed. 

ARE YOU IN WASHINGTON?

Participate in our Jar Return Program! We are at the Valley Vintage Market monthly. Return 10 jars and get a FREE 6 oz candle! Everyone wins!

Can I recycle my jar?

Whilst the glass in our jars is recyclable, we recommend to contact your local authority regarding the wick if you are unable to remove it.

ARE YOU IN WASHINGTON?

Participate in our Jar Return Program! We are at the Valley Vintage Market monthly. Return 10 jars and get a FREE 6 oz candle! Everyone wins!

Where can I find Sparks Fly Candles in person?

Sparks Fly Candles can be found at the monthly Valley Vintage Market in Silverdale, Washington. Follow @valleyvintagemarket on Facebook to find out when the next market is!

How can I leave a review?

There is an option to leave a review under each product. Simply select the product your would like to review and write away. 

I am a journalist/influencer. How can I become a Sparks Fly Candle Company partner?

Please contact kayla@sparksflycandle.com